سياسة الاستبدال والإسترجاع

Return and exchange policy Thank you for your trust in our products. We would like to clarify that our return and exchange policy is as follows: 1. We do not accept returns or exchanges after the sale is completed except in case of a manufacturing defect or a fault in the product. 2. The customer must notify us of the defect within a maximum of 7 working days from the date of receipt of the order, accompanied by photos or a video showing the problem. 3. After verifying the manufacturing defect by our specialized team, the following will be done: • Replace the product with another matching and sound product. • Or refund the full amount paid to the customer, using the same payment method. 4. This policy does not include the following cases: • Misuse or damage caused by the customer. • Slight color or size differences due to display settings on devices. • Products that have been used or opened, preventing resale.